about yoga 360

FAQ

The most important thing to know is that our experienced teachers are here to motivate you to move safely and challenge you to become your best self. We encourage you to come to your mat and see what happens. What do you have to lose?

If you have any questions, check out the FAQ below. If that doesn't help, get in touch with us. We can't wait to hear from you.

NEW TO YOGA

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To join your first class:

  • Book your class. The best class type for those new to yoga is Bikram, Express, Restore, Yin, YinYang.
  • You’ll be prompted to open an account.
  • Purchase ALL ACCESS FIRST MONTH.
  • Review our Safety & Etiquette policies to make sure you bring everything you need.
  • Make sure you arrive at least 15 minutes prior to class.
  • Want more tips for newbies? Check out our New? Start Here page

If you have questions, Contact Us here or give us a call at the studio.

We have two ways for you to practice online, depending on how you like to practice.

Our Online LIVE classes and our On Demand library.

  • Wear workout clothes you can stretch and move in.  For  BLAST, Bikram, Express, Fusion, Fusion+, PyroPilates and Vinyasa classes wear something you’ll be comfortable sweating in.
  • Bring water. We do have a fresh filtered water station for you to fill your own water bottle with.
  • Bring a yoga mat and 2 big towels.
  • Bring your own props (blocks, bolsters, straps).  We are not currently providing props except for dumbbells.

GENERAL QUESTIONS

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We understand that sometimes things happen that are out of your control, but out of respect for everyone in the studio, we do not allow latecomers as this would disrupt our students and teachers.

Please be ready on your mat 5 minutes before the start of class.   We are firm about this policy.

Please make sure that you have been cleared by your doctor to practice yoga.

Bikram and Express are a good option as they are a set sequence and can be very beneficial for healing.  Other slower-paced classes such Restore, YinYang and Yin are also good choices.

Please make sure that you have been cleared by your doctor to practice yoga.

Bikram and Express are a good option as they are a set sequence.  Other classes can also be practiced with modifications.

We love our community.

We’re always looking for ways to celebrate your loyalty. As an active member, you can enjoy the below perks.

ALL ACCESS and One Year Unlimited Members:

  • One Guest Pass/Month (cannot be rolled over)
  • 15% OFF all retail
  • Free On Demand Library
  • Free birthday class (valid for you or a friend)*
  • *Member must accompany guest.
  • Special discounts to community partners

Fit 5 Members:

  • 15% OFF all retail
  • Free birthday class (valid for you or a friend)*
  • *Member must accompany guest.
  • Special discounts to community partners

Monthly, and 10 Class Card Members:

  • Free birthday class (valid for you or a friend)*
  • *Member must accompany guest.
  • Special discounts to community partners

We do, please email info@yoga360.ca more information.

RESERVATION POLICIES

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For health & safety reasons, although we are allowed to be back at full capacity, we are still limiting our class size.

Reservations open 7 days in advance.

We recommend that you reserve for your class to guarantee you have a space when you arrive. Walk-ins are accepted if the class is not full.

All reservations must be made online.

Class reservation is only available online. Anyone with a registered account is able to book a class.

To create an account, click here.

If you are unable to attend your reserved class, cancel online at least 4 hours prior to start of class.

If you cancel more than 4 hours before the start of class you will not be subject to our no-show / late cancel fee.

If you do not cancel, or cancel with less than 4 hours notice before class, the following will apply:

 $25 (+ tax) fee will be charged to your credit card on file

All late cancel / no-show actions are processed automatically.

If you are dealing with an extenuating circumstance that has impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Simply log in to your account, find the class on your schedule and select “cancel”.

Please make sure to cancel your reservation at least 4 hours before the class starts to avoid a late cancel/no-show fee or losing a class.

When the class is at capacity, you will have the option to join the waitlist.

If another member cancels their reservation, the system will automatically add the first person on the waitlist to the class and send them a notification email (make sure you’re opted in to receive these!).

If you are on the waitlist and a spot becomes available, you’ll be automatically added to class. Once added, our cancellation policy applies, so be sure to cancel your waitlist spot if you can no longer attend.

ONLINE CLASSES

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Reserve for an Online LIVE class the same way you would reserve for an in-studio class.  Please reserve at least 30 minutes prior to start of class. 

Class reservation is only available online. Anyone with a registered account is able to book a class. To create an account, or make a reservation click here.

You will receive the link to the class via email and text.  Make sure you have Zoom downloaded on your device.

In order to receive the link to join your Online LIVE class, you must make a reservation online.

Reservations open 7 days in advance and close 30 minutes before the start of a class.

Please cancel online with a minimum of 30 minutes notice.

If you are dealing with an extenuating circumstance that’s impacted your ability to attend class, please cancel with as much notice as possible and then reach out to us through our Contact Us form.

Simply login to your account, find the class on your schedule and select “cancel”.

Please make sure to cancel your reservation at least 30 minutes prior to an Online LIVE class.

MEMBERSHIP POLICIES

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Are you concerned that you’re not getting the best value for how often you come to class? You may not need to cancel – we’re always open to chatting about your membership options and can help you make a shift if it will better serve your schedule and maintain your practice. Contact us and we’re happy to chat!

We require written notice 15 days prior to your next billing date for all cancellations as well as holds. You will receive written confirmation within 72 hours otherwise please re-submit as we have not received it.

Cancel Membership

ALL ACCESS and Fit 5 Memberships:

  • Eligible for up to 60 days per year
  • Each hold is a minimum of 30 days
  • 15 days written notice prior to billing date required
  • Holds cannot be backdated
  • Additional holds are $25/month

All other memberships:

  • No holds unless a doctor’s note is provided.

Hold Membership

Yes. All memberships will expire in the allotted time and must be activated within 24 months of purchase date. Memberships are activated when you take your first class using that membership. Memberships expiration dates are different for every package.

All our memberships include every type of class and you can come at any time! You may take as many classes as you like per day.

HEALTH AND SAFETY

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Yoga room, change rooms, common areas, floors, and high touch areas, like switches and handles, will be disinfected after each class.  We use a hospital grade disinfectant that is known to kill viruses like COVID-19.

All our class offerings including hot classes are available.

Changing rooms and showers are open 20 minutes before and after class.

Lockers and limited rentals are available.